![]() I permanently deleted my Spotify account but my data is not completely removed from Spotify yet. ![]() The company can use the retained data to resolve disputes related to your account or any sort of situation that requires fraud and grievance redressals. What type of data will Spotify have access to after I permanently delete my account?Įven if you delete your Spotify account permanently, Spotify will still retain some of your data for tax, accounting, and regulation purposes. To read more about the save visit the Spotify Privacy Policy page To read in detail about the type of data that Spotify collects about you, read this article right away. After that, Spotify continues to collect data like your playlists, search queries, your followers and following, and much more. During signup, you share your email address, phone number, and geolocation with Spotify. Spotify collects a plethora of information about you. What type of data do we share with Spotify? It will open a drop-down menu, where you need to click on “ Account.” Then, click on your username in the top right corner. First, log into your Spotify account on your preferred browser. Here, we are using the Chrome browser on a Windows PC to show the steps to delete a Spotify account.ġ. So, if you have the Spotify app installed on your Windows PC, Mac, or smartphone, it will redirect you to Spotify’s support website. Before that, remember you can only delete your Spotify account via the web. You can delete your Spotify account permanently by following the steps outlined below. Permanently Delete Your Spotify Account on the Web/ Desktop The streaming giant will also be able to use the data that is necessary to resolve any disputes related to your account or any sort of situation that requires fraud and grievance redressals. However, Spotify will still be able to retain some of your information for tax, accounting, and regulation purposes. Hence, from your end, you will not have any form of access to your Spotify account and data. You will also stop receiving updates and emails from your Spotify account. Your account will not appear on search, and it will not be visible to anyone anymore.Ĥ. We’ve provided access to help in a way that is visible and direct.3. We’ve provided evidence and communicated progress. We’ve informed the user of what’s happening and why. And just tell me what you did when you went away for ages. “Tell me why the issue was caused in the first place. Offer users visible and direct access to help, with transparent communication in both human and automated channels. Ok, enough principle preambling - here are the principles themselves! Rather they’re a peek into our personal crystal ball and a glimpse of what’s to come. That means the illustrations you see below don’t reflect what’s on the Support site now. Note that these principles are newly established, so in time they’ll shape how we think about the Support site. ![]() You’ll notice that not every illustration ticks every box on its corresponding checklist, but that’s okay! They’re meant to be a reminder of our goals, and every checklist item may not apply in all situations. There’s also a handy checklist that shows how we evaluate whether we’re delivering on the principle. We came up with these principles over the past few months by 1) talking with users to understand their needs, and 2) adopting familiar design patterns that we’ve seen work well at Spotify.īelow, we explain each principle and illustrate how it applies to an experience on our Support site. So how do we strive to get the help moments right? In lots of little ways, of course, but moreover by starting to follow some foundational principles that we feel are particularly suited to designing for our Support experience. And it’s our job to ensure that our service truly serves the needs of the people! Beyond traditional product and brand design, we've got a whole bunch of services at Spotify that need design magic. We work on the support experience at Spotify - specifically the resources that help users help themselves. Oh and allow us to introduce ourselves! We’re a design and research duo from the CSAT team (it stands for “Customer Support Systems And Technology”). You won’t be surprised that we’re always striving for the latter :-) ![]() A bad help moment makes a frustrating experience even worse, while getting the help moment right can build lasting trust between a company and a human.
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